A Dedicated Support Team
At Thunder Wars, we believe that exceptional user support is as important as the entertainment we deliver. Our dedicated support team is made up of real people — Canadian residents who love interactive digital experiences just as much as you do — and they are committed to providing thoughtful, personalised responses to every inquiry we receive.
Whether your question is about how an interactive module works, how to update your account preferences, how to submit a data access request under PIPEDA, or simply how to report a technical issue you encountered during a session, our team has the knowledge and the dedication to help you effectively.
We do not use automated ticket queues or scripted responses for initial contact. Every message sent through our contact form or email is read and assessed by a human member of our support team. We genuinely value the feedback and concerns of our community — your messages help us build a better, more enjoyable, and more inclusive platform for all Canadian adults.
Before You Write to Us
To help us respond as quickly and accurately as possible, it helps to include a few key details in your message:
- A clear, concise description of your question or issue.
- The email address associated with your Thunder Wars account (if applicable).
- The name of the interactive module or page where the issue occurred.
- Your browser and device type, if you are reporting a technical problem.
- Any screenshots or error messages you may have captured.
You may also find quick answers to many common questions in our FAQ section and our Help Center. These resources are updated regularly based on the most frequently asked questions from our community.
Privacy and Data Requests
Thunder Wars takes its obligations under the Personal Information Protection and Electronic Documents Act (PIPEDA) seriously. Canadian residents have specific rights regarding their personal information, including the right to access data we hold about them, the right to request corrections, and the right to withdraw consent for non-essential data processing.
To submit a formal privacy request, please email privacy@gamingthunderwars.com with the subject line "PIPEDA Privacy Request." Please include your full name, the email address associated with your account, and a clear description of the request you are making. We will acknowledge receipt within five business days and aim to fulfil the request within 30 days.
If you have a privacy concern you would like to escalate, you may also contact the Office of the Privacy Commissioner of Canada at www.priv.gc.ca or by calling 1-800-282-1376 at any time.
Responsible Play Support
Thunder Wars is a completely free social arcade entertainment platform. No real money is involved at any stage, and our interactive modules are provided purely for recreational enjoyment. However, we recognise that healthy digital habits matter, and we are committed to supporting all members of our community in using the platform in a balanced, mindful way.
If you have any concerns about your own usage patterns or those of someone you know, we encourage you to visit our Responsible Play page, which provides guidance, self-assessment tools, and links to community support resources across Canada. You can also reach our team directly — we will respond with empathy and without judgment.
Community guidelines violations, reports of inappropriate user behaviour, and requests for account restrictions or closures can all be directed to hello@gamingthunderwars.com. All reports are reviewed confidentially by our moderation team, typically within one to two business days.
Partnership & Business Inquiries
We welcome conversations about potential partnerships, integrations, and collaborations that align with our mission to provide safe, entertaining, and high-quality digital arcade experiences for Canadian adults. If you represent an organisation interested in working with Thunder Wars, please reach out to hello@gamingthunderwars.com with a brief overview of your proposal. Our team reviews all partnership inquiries and will respond to promising opportunities within five business days.